Privacy Policy

Your privacy is important. Donbet Casino may collect and use information that relates to you when it is needed to operate the website and provide gambling services. This can include information you provide directly, information created when you use your account, and technical information collected from the device or browser used to access the website.

This policy describes the general categories of information that an online casino site may handle, the reasons for handling that information, how it may be shared, and the choices available to you. The exact information collected can depend on the services you use, the transactions you make, the settings on your device and the legal requirements that apply to online gambling.

By using the website, you should read this policy together with any relevant terms, notices or consent requests shown during registration or while using the account. Where consent is requested for a particular activity, the relevant notice may provide further information about that activity.

Information you provide

• Account details, such as your name, date of birth, username, password, contact details and other registration information.
• Identity and verification information, including documents or details needed to confirm your identity, age, location or eligibility to use the services.
• Payment and transaction information, including deposits, withdrawals, payment method details, transaction history and information needed to investigate a payment.
• Messages and support information, including requests, correspondence, feedback, documents and records of communications with the support team.
• Preferences and activity information, such as account settings, responsible gambling choices, promotional preferences and interactions with the website.

Information may be collected when you register, sign in, update your account, complete verification, make a deposit or withdrawal, participate in available services, contact support or respond to a request for information. Some information may also be generated automatically when you browse the website, including information about your device, browser, approximate location, network connection and activity on the site.

The purposes for handling personal information may include the following:

• Creating, maintaining and administering your account.
• Providing the website and available gambling services, including processing account activity and transactions.
• Checking identity, age, location and eligibility before or during use of the services.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks where required or appropriate.
• Processing deposits, withdrawals, refunds and other account-related transactions through relevant payment arrangements.
• Responding to questions, handling complaints, providing support and keeping a record of important communications.
• Meeting legal, regulatory, tax, accounting, security and responsible gambling obligations that apply to the services.
• Monitoring the website, diagnosing technical problems, preventing misuse and improving performance, functionality and user experience.
• Sending service messages, account notices and other essential communications.
• Sending marketing or promotional communications where permitted and where you have provided the required consent or there is another lawful basis to do so.

The information requested during verification may be more detailed than information needed for ordinary browsing. This is because gambling websites may need to confirm that an account is being used by the correct person and meet obligations relating to safety, fraud prevention and lawful operation. If requested information is not provided, some account functions may not be available or a request may take longer to process.

Lawful handling and automated checks

Personal information may be handled because it is needed to provide a service you have requested, to comply with an applicable obligation, to protect the website and its users, or for a legitimate operational purpose. In some situations, automated tools may help identify unusual activity, security risks, fraud indicators or account inconsistencies. These checks support review processes and may lead to a request for additional information or manual assessment.

Personal information may be shared with service providers and professional partners where they need it to perform a function connected with the website. Examples may include identity and verification providers, payment and transaction providers, technology and hosting providers, customer support tools, security services, fraud prevention services, professional advisers and business partners involved in operating or protecting the services.

Information may also be disclosed where this is necessary to comply with a legal obligation, respond to a valid request, protect the rights and safety of users or the website, investigate suspected unlawful activity, enforce applicable terms, or support a corporate or operational change. Service providers are expected to handle information only for relevant purposes and in accordance with appropriate confidentiality and security arrangements.

Security measures

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, secure connections, staff procedures and safeguards used by specialist providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login information confidential and contact support if you believe your account may have been compromised.

Storage and retention

Information may be stored by Donbet Casino or by service providers supporting the website. Depending on the service involved, information may be processed or stored in Australia or another location. Appropriate safeguards may be used where information is handled across borders, subject to applicable requirements.

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. However, some account, identity, transaction, security, support and compliance records must be kept for a period required by law, even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Closing an account does not necessarily remove every record immediately. Records may need to be retained to prevent repeat misuse, resolve disputes, complete audits, meet legal obligations or establish, exercise or defend legal claims.

Cookies and similar technology

The website may use cookies and similar technologies. Cookies are small files or data elements stored on your device that can help the site remember settings, keep an account session working, understand website usage, improve performance, support security and measure the effectiveness of communications. Some cookies may be placed by service providers that support website functions.

You can manage or delete cookies through your browser settings. You may also be able to block certain cookies or receive a notification before they are stored. If you disable cookies, parts of the website may not work correctly, account sessions may be affected, or some preferences may not be remembered. Essential cookies may be needed for basic security and account functionality.

Marketing choices

You can choose not to receive non-essential marketing communications. You may use an unsubscribe option included in a marketing message or contact privacy support using the details below. Stopping marketing messages will not necessarily stop important service communications, such as account, security, transaction or responsible gambling notices.

Your privacy rights

Depending on the circumstances and the requirements that apply, you may be able to ask for access to the personal information held about you, correction of information that is inaccurate or incomplete, deletion of your personal information, or information about how it is being used. You may also withdraw consent to marketing at any time. You may have other rights, such as asking for a copy of certain information, raising an objection or requesting limits on particular processing activities.

To exercise your data rights, ask a privacy question, request access, request correction, request deletion, or withdraw consent to marketing, email support@donbetcasino.best. Please describe your request clearly and include enough information for the relevant account or request to be located. For security, additional information may be requested to verify your identity before a request is completed.

A request may be refused, limited or delayed where this is permitted or required by law, including where fulfilling it could affect another person’s privacy, compromise security, interfere with fraud prevention, or require records to be retained. If this occurs, an explanation may be provided where appropriate. Requests will be considered and handled within a reasonable timeframe.

Changes to this policy

This Privacy Policy may be updated when the website, services, technology or applicable requirements change. The latest version will apply from the time it is made available on the website. You should review this page periodically so you remain aware of how information may be handled. If an update is significant, additional notice may be provided where appropriate.