Responsible Gaming

Responsible gaming means staying in control of how, when and why you gamble. It includes making informed choices, keeping gambling within your entertainment budget and taking regular breaks. No gambling outcome is guaranteed, and past results do not influence future results. Games are based on chance, so a win cannot be predicted or forced.

Donbet Casino aims to provide information and account features that can help players make considered decisions. These features may include spending limits, time reminders, activity information, cooling-off options and self-exclusion, subject to availability and the requirements that apply to your account. Read the information shown in your account carefully before choosing a setting.

Gambling is only suitable for adults who meet the applicable legal age and location requirements. You should not gamble if you are under 18, using someone else’s account, affected by alcohol or other substances, or feeling unable to make clear decisions. Keeping your account details private also helps prevent other people from using your account.

Practical principles for safer play

• Set a budget before you start and do not exceed it.
• Treat deposits as entertainment spending, not as an investment.
• Set a time limit and take regular breaks away from the screen.
• Never chase losses by increasing stakes or gambling for longer.
• Avoid gambling when upset, stressed, tired or under the influence.
• Keep gambling separate from money needed for rent, bills, food or other essentials.
• Do not borrow money, use credit intended for necessities or sell possessions to gamble.
• Keep your login details secure and never allow another person to use your account.

Planning your gambling in advance can make it easier to stay within your chosen boundaries. Before depositing or playing, decide how much money and time you are comfortable spending. A limit is most useful when it is realistic, recorded clearly and treated as final. If you reach your limit, stop rather than changing it in the moment.

Where account controls are available, consider setting limits for deposits, losses, wagering or playing time. You may also be able to request a temporary break, apply a cooling-off period or close your account. Some settings may take effect immediately, while others may be subject to processing requirements. Do not assume that a limit can be removed or increased straight away.

Before making a deposit, ask yourself

• Have I included this spending in my normal budget?
• Can I afford to lose this amount without affecting my commitments?
• Am I gambling because I want entertainment, or because I need money?
• Have I already spent more time or money than planned?
• Would I be comfortable telling someone I trust about this decision?
• Am I trying to win back money that I have already lost?

If you answer no to any of these questions, take a break and do not deposit until you have considered your decision. A pause can help you review your activity without the pressure of continuing to play.

Use activity information

Review your deposits, withdrawals, wagers and playing time regularly. Looking at your activity over a longer period may show a clearer picture than focusing on individual wins or losses. Keep your own record if that helps you understand your spending. Remember that a win does not cancel previous losses, and a loss does not create an obligation to continue playing.

Gambling harm can develop gradually, and it can affect anyone. You do not need to wait until a serious financial, emotional or relationship problem occurs before asking for help. Early action can make it easier to regain control. Consider speaking with a trusted person or an independent support service if gambling is becoming difficult to manage.

Possible warning signs

• Spending more money or time gambling than you intended.
• Trying to win back losses or feeling pressure to keep playing after a loss.
• Increasing your stakes to achieve the same excitement.
• Hiding, minimising or being dishonest about gambling activity.
• Borrowing money, selling belongings or missing financial commitments because of gambling.
• Feeling anxious, irritable, guilty or low when you are not gambling.
• Thinking about gambling throughout the day or finding it hard to concentrate on other activities.
• Neglecting work, study, family, friends, sleep or personal responsibilities.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Attempting to stop or cut down but returning to gambling repeatedly.

One sign does not automatically mean that you have a gambling problem, but several signs should be taken seriously. A trusted friend, family member, counsellor or qualified health professional can help you look at what is happening without judgement.

If gambling is affecting your mental health or you feel overwhelmed, seek urgent help from an appropriate emergency or crisis service in your area. If you are concerned about immediate safety, contact emergency services without delay.

If you want to stop gambling, you can take a temporary break or request account closure through the available account or support process. Choose the option that best matches your needs. A short break may be appropriate when you want time away from gambling, while self-exclusion or permanent closure may be more suitable if you do not want to gamble for a longer period.

When requesting a break or self-exclusion, provide clear instructions and check any confirmation that is supplied. Do not create another account or use another person’s account to continue gambling. If you believe you may do this, ask someone you trust to help you maintain the break and consider using device, payment or financial controls that are available to you.

Steps that may help immediately

1. Stop playing and do not make another deposit.
2. Log out of your account and remove saved payment details where appropriate.
3. Apply an available limit, cooling-off period, self-exclusion or account closure request.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Review upcoming bills and protect money needed for essential expenses.
6. Contact an independent gambling support service or qualified counsellor.
7. Avoid gambling advertisements, betting discussions or websites that may encourage you to return.

Account closure does not remove the need to address financial or emotional harm that may already have occurred. Consider obtaining independent advice about budgeting, debt, relationships or mental health if those areas have been affected.

Support is available in Australia for people who are worried about their own gambling or someone else’s gambling. You can speak with an independent gambling support service, counsellor, psychologist, doctor or other qualified health professional. These services can help with practical strategies, financial concerns, emotional wellbeing and conversations with family members.

You may also choose to speak with someone you trust before contacting a professional. A trusted person can help you set boundaries, review your spending, remove access to funds used for gambling and stay accountable. You do not have to manage the situation alone, and seeking help is a positive step rather than a failure.

Important reminders

• Gambling outcomes are uncertain and cannot be guaranteed.
• A strategy cannot remove the risk of losing money.
• There is no reliable system for predicting a winning result.
• Losses should not be chased with further gambling.
• Promotional activity should never be treated as a reason to spend more than planned.
• Responsible gaming tools work best when used early and consistently.
• If a tool or account action does not meet your needs, seek independent assistance as soon as possible.

For questions about responsible gaming settings, review the information in your Donbet Casino account and use the available support channel. Do not send sensitive account or financial information through an unsecured or unauthorised method. Donbet Casino may apply additional checks, restrictions or account actions where required to support player safety and comply with applicable obligations.

Please gamble responsibly, take regular breaks and remember that choosing not to gamble is always an option.